CALL US TODAY: 718.869.7000 | 327 Beach 19th St, Far Rockaway NY 11691

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Patients & Visitors

VISITATION POLICY

St. John’s Episcopal Hospital continues to maintain a commitment to our patients and their loved ones by ensuring we provide the best person-centered care experience. We recognize the importance of the human touch and the sense of comfort that visitation brings to our patients and their loved ones.

To help ensure a safe environment for all, visitors will be screened for illness upon entry to the hospital, and are required to wear a mask and any other necessary personal protective equipment for the duration of their visit. This equipment will be provided by the hospital.

Thank you for partnering with us to provide safe and compassionate care to our patients and the communities we serve.

Please note: Any visitor that screens positive at the door will not be allowed entry.

visiting hours

4:00 pm - 8:00 pm, Daily (Please see “Important Information” below for details)

Important Information

  • Patients may have up to two visitors, and for a total of no more than four hours per day
  • Per New York State Department of Health regulations, we cannot permit visitors from restricted states, documented at coronavirus.health.ny.gov/covid-19-travel-advisory
  • Visitors must be 18 years or older
  • Visitors will be required to provide their name and contact information and the name of the patient they are visiting
  • Each visitor will undergo a symptom and temperature check upon entering the hospital
  • Visitation will be denied to anyone who reports significant exposure to or symptoms of COVID-19 within 14 days of the visit
  • Thorough hand hygiene must be performed before entering and upon leaving the patient’s room
  • A surgical mask, and a face shield or eye protection must be worn at all times. The hospital will provide these items if needed
  • Additional personal protective equipment will be provided, if indicated
  • Once in the facility, the visitor must remain in the patient’s room throughout the visit, except when requested to leave by hospital team members


Emergency Department Considerations

  • There is no restriction on the time of day. However, a visit cannot exceed one (1) hour and may be shorter based on the individual patient’s circumstances
  • Visitation is limited to one visitor at the patient's bedside


Visitation in Ambulatory Surgery and PACU

  • There will be no visitation in Ambulatory Surgery and/or PACU
  • Visitation exceptions will be made on a case by case basis and must be approved in advance


Labor and Delivery, Maternal Child Health and Pediatric Unit Considerations

  • There is no restriction on the time of day for visitations
  • There will be no switching of visitors allowed
  • Visitors must be greater than 18 years old
  • Any visitor staying longer than 4 hours must be screened again every 12 hours on the unit
  • Patients in Labor and Delivery and Maternal Child Health may have two support persons of their choice throughout labor, delivery, and the postpartum period, including recovery, until discharge to home
  • Pediatric patients may have two designated support persons with them


Behavioral Health Considerations

  • Patients may have two visitors at a time
  • Behavioral Health visitation will remain in assigned common rooms as per appropriate safety protocols
  • To ensure appropriate social distancing, the amount of visitors will be limited. A patient can have visitors for no more than 30 minutes, unless given prior approval which will allow no more than 4 hours
  • No more than two patients per unit can have visitors at the same time
  • Visitors will be asked to remain in the lobby until they can be safely accommodated on the unit


Visitation Exceptions

Visitation Exceptions may be made to arrange visitation with respect to a specific or sensitive circumstance.

To arrange a visitation exception please contact the Department of Patient Relations at 718-869-7391.

Unable to visit in person?

Call the Patient Relations Department at 718-869-7391 to arrange a video call with a patient.

327 Beach 19th Street Far Rockaway, NY 11691 | TO REACH US: (718) 869-7000

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