St. John’s Opens New Registration Office

FAR ROCKAWAY, 2017—Monday, November 27^th, St. John’s Episcopal Hospital is proud to announce the successful launch of a new registration office located on the second floor of the hospital’s campus. The registration office, which was created through a collaboration between the hospital’s Access Care, Operating Room, and Labor & Delivery departments, will serve patients in the Ambulatory Surgery, Pre-Surgical Testing, and Labor & Delivery Units.

The opening of this office comes as St. John’s continues the process of updating many of the it’s departments’ internal process, most notably the Emergency Department. The new registration office will provide patients with an easier navigation process upon arrival at the hospital, and in turn, will give patients and their families a more positive experience at St. John’s.

“In the past, our patients had to register in the hospital lobby and wait before coming up to the Surgical floor or the Labor and Delivery Unit and seeing their doctor, which caused confusion and placed added stress on our patients,” said Donna Arzberger, Director of Perioperative Services at St. John’s. “Now, we have a seamless transition for patients going to those units.”

Upon the opening of this office, patients who arrive at the hospital to have surgery will go immediately to the surgical floor, where registration is only a few feet away from surgery suites. Perhaps most notably, patients who arrive at the hospital in labor will no longer have to register in the hospital’s lobby, but rather will be visited by the registrar in their hospital room.

“We are excited to make changes that improve the patient experience and their families at the hospital,” said Gerard Walsh, Chief Executive Officer of St. John’s Episcopal Hospital.