CALL US TODAY: 718.869.7000 | 327 Beach 19th St, Far Rockaway NY 11691

Home-Based Crisis Intervention Program


The Home-Based Crisis Intervention (HBCI) Program provides intensive short-term in-home services (four to six weeks) to children and adolescents at risk of psychiatric hospitalization or out-of-home placement due to psychiatric illness.

The program’s approach to intervention is multifaceted including crisis intervention, advocacy with schools, linkages with mental health, medical and other community services, instruction in child management skills, psycho-education and assistance with entitlement/benefits and concrete needs.

The team consists of four family preservation therapists, all trained in a family-driven and strength-based model.

  • Immediate response to referrals - within 24 hours
  • Services responsive to the client’s values and lifestyle
  • 24-hour, seven days a week accessibility
  • Intensive services: Families are seen in their homes, on an average of 2 times per week for periods of 2 to 3 hours or longer, if necessary, at their convenience
  • No fees are incurred for HBCI Services

Contact Us:

Home Based Crisis Intervention
230 Beach 102nd Street
Rockaway, 11694

Meet Our Family Preservation Therapists:

Andrew Lloyd: Andrew’s passion for education and knowledge is demonstrated in his drive to afford his clients the skills needed to succeed. He possesses a commitment to delivering customer service excellence and a reputation for ensuring complete client satisfaction. Andrew has an interest in the workings of society, namely social structures, and their impact on individuals and society as a whole. He believes that having a firm understanding of society is the first step towards overcoming social problems.

Jackson Daphnis: Jackson exhibits poise and professionalism in his performance.He is enthusiastic about establishing what is best for the individual and always striving to do the best for service users through all types of circumstances (i.e. homelessness, domestic violence, emotional crises, etc.). Through his fluency in several languages, he has the ability to communicate with families in their native languages, including, English, Spanish, Haitian Kreyol, and French. Jackson believes that including families in the treatment/discharge planning process will produce optimal outcome results.

Oanh Handel: Oanh has extensive experience working directly with children and families in and around New York City. She uses this experience to fully assess each child and family’s specific needs, this guides the interventions and strategies she develops with them. Oanh loves to incorporate creative activities into her visits. She loves to see the excitement on the children’s faces when she pulls out the craft bag, they and their caregivers respond well to the therapeutic benefits of the various activities.

Susan Forde: Susan has more than 15 years of experience in the field, leading to her incomparable engagement skills. Her exceptional communication proficiency affords her the ability to connect with the most challenging participants. Susan has a person-centered approach to her work, which involves calmly and practically responding to service users to achieve the best outcomes.She is highly experienced in coordinating care with other agencies, such as primary care practices and psychological services. Susan’s resourcefulness assists both her clients and her peers in navigating community and surrounding areas services.

327 Beach 19th Street Far Rockaway, NY 11691 | TO REACH US: (718) 869-7000