Department: Guest Relations
Hours: Flexible (minimum 3 hours/day)
Reports To: Department Manager/Patient Experience Officer
Position Overview and Basic Function
The role of the Concierge is to provide a high level of patient centered service by greeting and assist all who enter the facility in a professional and courteous manner. They work alongside the ambassadors and security team to welcome, direct, escort and address questions of patients, visitors and family.
Responsibilities
- Greet all patients, family and visitors with a warm smile
- Direct and/or escort people to appropriate areas
- Provide wheelchair services to ambulatory patients (This does not include family members or friends of patients)
- Provide clear and accurate answers to basic questions about hospital
- Be ready to refer or escort people to staff that can respond to questions the volunteer cannot answer
- Escalate patient and family concerns to ambassadors, nursing staff and patient advocates
- Report spiritual needs to chaplains
- Relay information and messages to appropriate personnel
- Maintain confidentiality
Required Skills
- Able to speak, read and understand English
- Strong verbal, interpersonal and communication skills
- Prompt dependable, conscientious, and diligent in the performance of duties.
- Good organizational and filing ability with English alphabet.
- Have a basic knowledge of office etiquette, equipment and or willing to learn
- Organizational and time management skills
- Microsoft Office Suite and Google Drive
- Responsible & caring individual who can maintain confidentiality and adheres to HIPAA regulations
Application Process
To apply, please submit a resume and cover letter to Lisa Sampson at lsampson@ehs.org that includes:
- Start and end date of the period you are available to work
- Available number of hours per week and preferred schedule
- Narrative description of your relevant skills and experience
- Whether or not you be working for credit towards a degree or certification program