Status: Volunteer/Intern (unpaid)
Reports To: Manager of Unified Communications
Hours: TBD
Location: Far Rockaway, Episcopal Health Services
Positon Overview
This internship program provides an exciting opportunity for students to gain hands-on experience in the fast-paced world of telecom mobile device support. You will work alongside our experienced team members, providing first-line support to our customers for a variety of telecom services.
Essential Functions
- Assist in the setup, configuration, and deployment of mobile devices including smartphones, tablets, and related accessories.
- Support the inventory management of mobile devices, ensuring accurate tracking and record keeping.
- Assist in monitoring and maintaining mobile device security protocols.
- Provide first-level technical support for mobile device users, troubleshooting hardware and software issues.
- Assist in resolving connectivity issues related to mobile devices, including Wi-Fi and mobile data connections.
- Help users with the installation and configuration of healthcare-specific applications
Benefits
- Gain valuable experience in the telecommunications industry
- Learn from experienced professionals
- Develop technical skills in troubleshooting and problem-solving
- Enhance your communication and customer service skills
- Network with industry professionals
Qualification/Skills Required
- Currently enrolled in a bachelor’s degree program (computer science, information technology, or related field preferred)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Proficient in using computers and comfortable learning new software programs
- A positive and enthusiastic attitude with a willingness to learn
- Some travel to offsite locations may be required
Bonus Points for
- Experience with troubleshooting computer hardware and software.
- Familiarity with IT ticketing systems.
- A+ or other relevant IT certifications